Contact

Bioethanolshop is part of KBH Online.
KBH Online is owner of the webshop www.bioethanolshop.nl and www.bioethanolshop.be.

Bioethanolshop is located:
Dinkelstraat 60
7523 BZ Enschede

Tel NL: 053 200 55 68 (09.00 - 17.00 | Mo - Fri)
Tel BE: 03 808 1669 (09.00 - 17.00 | Mon - Fri)

Mail: info@kbhonline.eu

Payment options
With us you have the possibility to pay how you want, we accept iDEAL, prepayment, Paypal and credit card (also various foreign credit cards). More information about payment methods can be found here.

Delivery time
Products available from stock and ordered before 17.00 are delivered the next day. Because of the short lines with our suppliers, products that we do not have in stock can generally be delivered within 2-5 working days.
If the delivery time is longer than 7 working days you will receive an automatic message, you will always receive a confirmation message from us about the delivery time. You can pick up your order on working days from 09.00 till 17.00, after making an appointment by phone.

Complaints
KBHOnline - Bioethanolshop strives for the most correct handling of your order. Should you have a bad experience with our service, please let us know. We will do everything we can to satisfy you. You can direct your complaint to the customer service department (info@kbhonline.eu).

We will respond to your complaint within 14 days of receipt. Should it take more time, then we will inform you about this. If you do not appreciate this, you can always contact Stichting Webshop Keurmerk where Bioethanolshop is connected.